Warranty Policy

Warranty – AGS® warrants to Customers who purchase Product from authorized AGS® distribution channels for use in their profession that AGS® brand Products and XForce® brand Products will be free from defects in workmanship and materials. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty statement and warranty duration from a selling AGS® dealer or representative or by writing AGS® at AGS Company – Customer Service 2651 Hoyt Street, Muskegon, MI 49444 USA. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use. This warranty only extends to the original Customer and cannot be transferred or assigned.

During the applicable duration of the warranty, at its option, AGS® will repair or replace its Products which fail to give satisfactory service due to defective workmanship or materials, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of AGS®, and is Customer’s exclusive remedy in place of all other rights and remedies. Any products or parts replaced or for which AGS® has provided a refund are the property of AGS® and will not be returned. By repairing or replacing a Product, or providing a refund, AGS® does not waive a claim that a Product nevertheless has been subject to abnormal use.

To obtain warranty service, return products to an authorized AGS® distributor.

For customers not serviced by an authorized AGS® distributor, contact AGS® Customer Service via telephone at 1-800-253-0403 or e-mail customerservice@agscompany.com. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where customer purchased the product, (3) full name, (4) shipping address, (5) phone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the customer will be provided an RGA number and sent a shipping label either electronically thru e-mail or thru the U.S. mail, and must ship the product to AGS®. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be shipped to the customer. If the warranty claims is found to be invalid, the original product will be returned to the customer. By repairing or replacing a Product, or providing a refund, AGS® does not waive a claim that a Product nevertheless has been subject to abnormal use.

If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.

In addition to any limitations outlined in warranty statements provided with the Product, AGS® does NOT provide any warranty for (1) products labeled other than AGS® or XForce® or (2) products subjected to “abnormal use”. Products that are not labeled AGS® or XForce® are subject to the warranty provided by the manufacturers of those products and AGS® will pass along any such warranties. “Abnormal use” includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Abnormal use also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a highly corrosive environment, modified with non-AGS® or XForce® parts, overloaded or modified in any way.

THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Descriptions of Product contained in this website are for the sole purpose of identifying Product and shall not be construed as an express warranty.